Effective Date: May 24, 2024
We at Fab By Amirah are committed to your satisfaction. If you are not completely happy with your purchase, we offer cancellation with full refunds for unworn and unwashed items under the following conditions.
At Fab By Amirah, we take pride in the quality and craftsmanship of our custom-made dresses. Your satisfaction is our priority, and we have established a clear policy to ensure you are happy with your purchase before it even ships.
1. The “Fab By Amirah” Quality Assurance Check (Cancellation Window)
We operate on a no-return-after-delivery policy for our custom garments. To ensure you are completely satisfied before the dress leaves our studio, we have implemented a unique Quality Assurance Check:
- Video Call Inspection: Once your dress is complete, we will schedule a live video call with you to present the finished garment. During this call, we will show you all the details of the dress you ordered.
- Cancellation Option: This video call is your final opportunity to approve the dress. If, during this live inspection, you determine that the dress is not according to your expectations or the agreed-upon specifications, you may cancel the order immediately.
2. Refund Process for Cancelled Orders
If you choose to cancel your order during the video call inspection:
- Full Refund: We will happily process a full refund of the total amount you paid for the dress.
- Refund Timeline: Please allow 4 to 6 weeks from the date of cancellation for the refund to be processed and credited back to your original method of payment.
3. No Returns After Delivery
By approving the dress during the live video call, you confirm that the garment meets your expectations and the agreed specifications.
- Final Sale: Once the dress has been shipped to you following your approval, the sale is considered final.
- No Post-Delivery Returns or Exchanges: We do not offer returns, exchanges, or refunds after the dress has been delivered. This is standard practice for custom-made clothing to ensure the integrity and exclusivity of our garments.
Contact Us:
If you have any questions about our return policy, please contact us by email at info.meherusman@gmail.com or by phone at +92 314 5238 622 (if available).
